1. Introduction
At Digital Balance, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website at digitalbalance.hu.
By purchasing our products or services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2. Refund Policy for Digital Products
2.1 E-Books and Digital Guides
Due to the nature of digital products, all sales of e-books and digital guides are final and non-refundable once the download link has been provided or the content has been accessed. However, we consider the following exceptions:
- If you have purchased the wrong product by mistake and have not downloaded or accessed it, you may request an exchange or refund within 24 hours of purchase.
- If there are technical issues preventing you from accessing the product, we will work with you to resolve these issues or provide a refund if the issues cannot be resolved within a reasonable timeframe.
2.2 Online Courses
For our online courses, we offer a 14-day money-back guarantee from the date of purchase, provided that:
- You have completed no more than 25% of the course content.
- You can provide a valid reason for your dissatisfaction with the course.
- You have made a genuine attempt to engage with the course material.
To request a refund for an online course, please email us at support@digitalbalance.hu with your order number and reason for the refund request.
2.3 Subscription Services
For subscription-based services:
- Monthly subscriptions: You may cancel at any time, but we do not provide refunds for the current billing period. Your subscription will remain active until the end of the current billing period.
- Annual subscriptions: You may request a prorated refund within the first 30 days of your annual subscription if you are not satisfied with the service. After 30 days, annual subscriptions are non-refundable but can be canceled to prevent auto-renewal for the next year.
3. Refund Policy for Workshops and Events
3.1 Online Workshops and Webinars
For online workshops and webinars:
- If you cancel more than 7 days before the scheduled event, you will receive a full refund.
- If you cancel between 3-7 days before the event, you will receive a 50% refund or the option to transfer your registration to a future event of equal value.
- If you cancel less than 3 days before the event, no refund will be provided, but you may transfer your registration to another person or receive access to the event recording if available.
3.2 In-Person Workshops and Retreats
For in-person workshops and retreats:
- If you cancel more than 30 days before the event, you will receive a full refund minus a 10% administrative fee.
- If you cancel between 14-30 days before the event, you will receive a 50% refund.
- If you cancel less than 14 days before the event, no refund will be provided unless we can fill your spot from a waiting list, in which case a 75% refund will be issued.
In case of event cancellation by Digital Balance, participants will be offered either a full refund or the option to transfer their registration to a future event.
4. Refund Policy for Consulting Services
4.1 Individual Consulting Sessions
For individual consulting sessions:
- If you cancel more than 48 hours before the scheduled session, you will receive a full refund or can reschedule at no additional cost.
- If you cancel less than 48 hours before the session, a 50% cancellation fee will apply.
- If you miss your appointment without notice (no-show), no refund will be provided.
4.2 Package Consulting Services
For package consulting services:
- If you have purchased a package of multiple sessions and wish to cancel before the first session, a 90% refund will be provided.
- If you have already used one or more sessions from your package and wish to cancel the remaining sessions, a prorated refund will be calculated based on the regular (non-package) price of the sessions already delivered.
4.3 Corporate Consulting
Refund policies for corporate consulting services are outlined in the service agreement signed before commencement of services. Generally, these include:
- A 50% non-refundable deposit required to secure the booking.
- The remaining balance must be paid according to the payment schedule in the agreement.
- Cancellation policies vary based on the scope and duration of the project.
5. Refund Process and Timeframes
5.1 How to Request a Refund
To request a refund, please submit your request through one of the following channels:
Please include the following information in your refund request:
- Your full name
- Order number or purchase ID
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Preferred refund method (if applicable)
5.2 Refund Processing Time
Once your refund request is approved:
- Credit card refunds typically process within 5-10 business days, depending on your card issuer.
- Bank transfer refunds may take 7-14 business days to appear in your account.
- Other payment methods (e.g., PayPal) will be processed according to their standard timeframes.
We will notify you by email when your refund has been processed.
5.3 Refund Methods
Refunds will be issued using the original payment method used for the purchase. If this is not possible for any reason, we will work with you to find an alternative solution.
6. Exceptions to the Refund Policy
6.1 Promotional or Discounted Items
Products or services purchased during special promotions or with significant discounts may have different refund conditions, which will be clearly communicated at the time of purchase.
6.2 Force Majeure
In cases of force majeure or circumstances beyond our reasonable control (such as natural disasters, pandemics, or government restrictions), we reserve the right to modify our refund policy for affected products or services. We will make reasonable efforts to provide alternatives or accommodations in such cases.
6.3 Fraudulent Activity
We reserve the right to refuse a refund if we detect fraudulent activity or abuse of our refund policy.
7. Statutory Rights
This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If you are a consumer in the European Union, you have certain rights under the EU Consumer Rights Directive, including the right to cancel certain types of purchases within 14 days without giving any reason.
However, please note that the right of withdrawal does not apply to certain digital content (such as e-books or online courses) if the delivery has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.
8. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
The refund policy that applies to your purchase is the version that was in force at the time of your purchase.
9. Contact Information
If you have any questions about our Refund Policy, please contact us at:
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding holidays.
